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Shipping or Returns

FESTIVE DELIVERY AND OPENING HOURS

We’re currently eating vegan mince pies! Please enjoy our winter sale but note that your order will not be dispatched until we return on Tuesday 3rd January 2017.

Our phone lines are also closed but we are running a limited email service on info@tropicskincare.com.

DELIVERY
Orders will normally be dispatched within 24-48 hours. Normal postal lead times are: UK & Europe destinations 3-5 working days, all other areas worldwide 5-10 days, but please allow up to 21 days for delivery. Please also be advised that during UK Bank Holidays and busy periods such as Christmas, it may take slightly longer to receive your parcel. We will always do our best to inform you about any delay. All our parcels are sent via Royal Mail 48 hour tracked delivery or, for larger orders, Interlink. These couriers have a text messaging service so please add a mobile number to your account to receive updates about your parcel. 

RETURNS AND EXCHANGES
We believe you will be delighted with your purchases, but there may be occasions when you feel it necessary to return a product. You have the right to cancel the contract for the purchase of any item within seven working days of delivery. We offer a 30 day money back guarantee with all of our products. If you’re unhappy with your item or would like to swap your item for a different shade, please return your purchase back to us for a refund or exchange. Please complete the RETURNS FORM, and include this in your return. Attach the free post returns label (included in your parcel) to your original packaging and take this to your local post office. We will send your replacement item or refund your payment within 5-10 working days upon receipt of your item. Please note we can only exchange products of exactly the same value.